Support
We're a small team and we read every message.
Contact: email support@hone.app. Please include your device model and iOS version, and describe what you expected versus what happened. Never send us a file that contains real personal information — Scrub is built so your files stay on your device, and we don't want them either.
Quick start
- Open a file — pick a JPEG, PNG, HEIC, TIFF, or PDF, or send one to Scrub from another app's share sheet.
- Review the red boxes — each one marks something Scrub detected. Tap a box to select it; double-tap to dismiss or resize it; double-tap an empty area to add your own.
- Pick a style — black bars, blur, or pixelation.
- Tap Redact — Scrub destroys the content underneath and saves a new
-scrubbedfile. Your original is untouched.
Frequently asked questions
- Is my data really private?
- Yes. Everything happens on your device. Scrub has no servers, no account, and no analytics, and it never uploads your files. See the privacy policy.
- Does redaction actually remove the information?
- Yes — it's destructive. Scrub burns the redaction into the pixels (and, for PDFs, rebuilds the affected pages), so the hidden text or face can't be recovered from the saved file. It is not a black rectangle drawn on top.
- Does it work offline?
- Completely. Scrub needs no network connection and doesn't request one.
- Where does the scrubbed file go?
- Scrub creates a new file alongside your original (for example,
IMG_1234-scrubbed.jpg) and lets you save or share it. The original is never overwritten. - Which files are supported?
- JPEG, PNG, HEIC, TIFF, and PDF.
- What kinds of personal info can it detect?
- Text-based PII (emails, phone numbers, account and card numbers, and country-specific IDs and postal codes for the US, Brazil, Great Britain, Mexico, and Canada), plus faces and barcodes/QR codes. You can also add your own sensitive terms so Scrub always catches them. You review and adjust every detection before redacting.
- Will Scrub catch everything automatically?
- Treat Scrub as an assistant, not a guarantee. It detects likely personal information and shows each item as a box for you to review — you can dismiss, resize, or add detections before redacting. Detection is best-effort, so always review the result and confirm the sensitive content is gone before you share the file. You decide what gets redacted.
- Why does Scrub ask for photo access?
- Only so it can read the image you choose and save the scrubbed copy back to your photo library. You can manage this in iOS Settings.
- How do I report a bug or request a feature?
- Email support@hone.app — feedback genuinely shapes what we build next.
Requirements: iPhone running iOS 26 or later.